Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to flag a concern about a bonus offer? This page explains how to reach the team behind Top Online Casinos and what kind of enquiries we handle.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on automated replies. Include a short summary of what your enquiry is about (for example, "bonus terms question" or "correction request") so we can route it to the right person and get back to you sooner.
We aim to reply within a couple of working days, though during busier periods it can take a little longer. Thanks in advance for your patience.
What We Can Help With
- Questions about our reviews — If anything about how we rate or compare withdrawal speeds, bonus offers or licensing is unclear, ask us to explain it in plain terms.
- Corrections and updates — Casino bonus terms, payment options and processing times change often. If you spot something on the site that looks outdated or inaccurate, please tell us so we can look into it.
- Content suggestions — If there's a topic around online casinos in the US you'd like us to cover in more depth — say, a specific state's licensing rules or a particular payment method — let us know.
- General feedback — Positive or critical, we read it all and use it to improve how we present information.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We can point you toward state support services and national organisations that offer confidential help, and we'd encourage you to reach out to those resources directly as well.
What This Site Can't Do
We're an independent comparison and review resource, not a casino operator, a payments processor or a customer support desk for any of the brands listed on this site. That means we can't:
- Process deposits, withdrawals or account verification on your behalf
- Resolve disputes about a specific casino account, bonus credit or delayed payout
- Access or change your account details on any gambling site
For any of the above, you'll need to contact the casino's own customer support team directly through the channels listed on their site — usually live chat, email or a support ticket system. If you're comparing options based on how quickly they pay out, our reviews of the top-ranked sites can give you a starting point, but the operator itself is always the right place for account-specific issues.
A Note on How We Cover Casinos
Top Online Casinos publishes independent research and comparisons of online casinos available to US players, with a particular focus on how quickly and reliably each site processes withdrawals. Some of the links on this site are commercial, and we may earn a commission if you sign up through them — this never influences how we rank or describe an operator. If you think we've got something wrong about a casino's licensing, banking methods or bonus terms, we genuinely want to hear about it, since accuracy is the whole point of a comparison site.
If you're also researching options outside the standard US-licensed market, you may find our page on trusted non-GamStop casinos in the UK useful, though note that page addresses a different jurisdiction and audience than the rest of this site.
Before You Write In
A few things that help us help you faster:
- Name the specific casino and offer you're asking about, if relevant
- Include a link or screenshot if you're flagging an error on the site
- Let us know your state if your question relates to eligibility or licensing, since rules vary across the US
- Avoid sending account passwords, ID documents or other sensitive personal data by email — send those only through a casino's own verified support channel
We appreciate you taking the time to reach out. Whether it's a quick question or detailed feedback, every message gets read by a real person, and it genuinely helps us keep this site useful and accurate.